Customer Support

    

 

What is virtual Web hosting?

We specialize in virtual Web hosting, which means that you can find a home for your Web site on our high performance Web servers and establish your presence on the Internet with your own unique domain name. This is a very intelligent and cost effective alternative to hosting your own web site internally. Our shared hosting environment gives you the benefits of high performance servers, high bandwidth connectivity that can seamlessly grow with your needs, pre-installed software, guaranteed reliability and around-the-clock support, all at a small fraction of the cost of doing it yourself.

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Do you offer dial-up internet access?

No. Local Internet access will be necessary to maintain your Web site and retrieve your e-mail. Because we provide only Web hosting, we do not have to maintain the hundreds of modems necessary to provide dial-up service. This allows us to specialize in Web hosting services, which means that we can provide you or your business with the most dynamic hosting environment available anywhere.

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Can I upgrade my account ?

Yes. You can upgrade your account at any time. We will invoice you for the pro-rated monthly charges and a setup fee will apply. Please e-mail your request to us and be sure to include your domain and userID.

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How do I transfer files to my Web site ?

Files can be transferred to the Web server via File Transport Protocol (FTP). Internet providers such as AOL, Compuserve, and Prodigy may have a built-in FTP interface.

Microsoft FrontPage users can 'publish' their sites to our server and should not use FTP.

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Will I have unlimited access to update my pages ?

You have unlimited access via FTP or FrontPage 24-hours a day. As such, you can create and maintain your Web pages on your own computer and upload files to your Web site at your leisure.

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Can I use my account for commercial purposes ?

Yes, you can use your account for commercial purposes. The World Wide Web has become a most efficient and cost-effective means of making information available to the users of the Internet community. In addition, our Plan 2 and higher plans provide the features you need to set up your own secure online commerce solutions.

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Can I resell space within my own account ?

Yes. You can resell space within your account. However, you will be responsible for its content and data transfer. It will not be possible to acquire multiple account passwords for FTP access or set up sub-directories of your domain to have their own domain names.

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How long does it take to set up a new account ?

Most accounts are set up and active within 24 hours! Once an account is set up an activation notice will be sent you via e-mail including a userID, password, and FTP hostname. You can begin uploading files to your new web site immediately thereafter. Domain account users will be given a temporary URL to access their site via the Web prior to the completion of either domain registration or transfer.

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